Our Strategic Plan
Flagship services for communities
Key priorities
- Staying Well
- Accessing Services
- Experiencing Quality Primary Care
- Engaging Communities
- Engaging Aboriginal Communities
Our key objectives
- To improve access by commissioning coordinated and effective primary health services
- To engage with our communities to implement effective prevention and self-management strategies
- To pioneer new models of care that will consolidate our reputation as a leader in innovative primary care design
What we will achieve
- We will develop, implement and coordinate communications to promote wellness and prevention.
- We will commission culturally safe programs and services that are, easy to navigate and access.
- We will support and develop Primary Care providers to implement effective person-centred care, including prevention and selfmanagement strategies.
- We will collaboratively develop a primary care workforce that is skilled and delivers efficiently with available resources.
- We will know our communities, including vulnerable groups, and use information provided by them to inform our programs.
- We will pioneer new models of care that will consolidate our reputation as a leader in innovative primary care design.
- We will drive health transformation across the region by generating new solutions to improve the health of our communities.
A Healthier System
Key priorities
- Engaging Clinicians
- Fostering innovation
- Connecting care through Digital Health
- Health system improvement
- Facilitating alliance & partnerships to improve care
Our key objectives
- To develop high quality health care pathways that improve access to local primary health services and keep people out of hospital
- To demonstrate improved clinical outcomes and experiences in primary care services through primary care improvement and digital health strategies
- To improve patient journeys of care through alliances and partnerships with the key primary care stakeholders in our region
What we will achieve
- We will be informed by clinicians in identifying locally relevant solutions and ensuring sustainable decisions are made.
- We will collaborate with LHD alliances and other partners, consumers,families and carers, to continue to implement high quality health care pathways that improve the journey of care in our region.
- We will support the effective use of health information by primary care practices to facilitate quality improvement (QI) and improve their ability to deliver high quality health care and outcomes.
- We will work with Aboriginal and Torres Strait Islander people, communities and primary care providers to increase access to culturally appropriate and responsive care.
A fit and high performing business
Key priorities
- Measuring and Demonstrating Success
- Embedding Culture & Values
- Designing for Rural & Urban Flexibility
- Raising Our Voice
- Building Aboriginal Cultural Responsiveness
- Agile and Efficient Operation
- Sustainability
Our key objectives
- To focus performance on the Quadruple AIM through measurement of clinical, operational and patient experience metrics, and health outcomes for indigenous and non indigenous populations
- To implement strategies to develop the financial and operational sustainability of the PHN
- collaborate nationally to strengthen primary health care and the PHN program
What we will achieve
- We will measure the efficiency, effectiveness and value of primary health services by using tools designed to report on the health and well-being of the population.
- We will measure the experience of consumers and providers so we can support and drive performance improvement.
- We will ensure funded health services and systems represent value for money.
- We will live our culture and values through everyday actions and conversations
- We will engage locally and nationally to develop and share ‘stories’ that underline the importance of primary care services, and our role in supporting and positively transforming primary care.
- We will actively seek opportunities for co-investment to enable growth and organisation sustainability.
- We will review and implement operational systems, processes and resources to ensure operational efficiency which enables innovative health solutions and is in line with best practice and industry developments.
- We will develop and implement research partnerships to assist the PHN and primary care providers to improve the health of our communities.