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Cultural Competency

The HNECC-PHN has a fundamental commitment to achieve meaningful and sustainable improvements in health outcomes for Aboriginal communities living within the region.

Cultural competency is set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals to enable that system, agency or those professionals to work effectively in cross-cultural situations.

A fundamental step towards improving health outcomes for Aboriginal people is to assist the mainstream health system better understand and incorporate Aboriginal culture and customs.

We strongly believe our commitment to place Aboriginal people and communities at the centre of the decision making process and implementing a whole of organisation approach to Aboriginal health will lead to improved health outcomes for Aboriginal people and communities within our region.

Online Cultural Awareness Training

About CCCA - Centre For Cultural Competence Australia

7 Steps On Demand | Cultural Awareness Training | Evolve Communities (

Core cultural learning | AIATSIS

Online Training – Arrilla - Indigenous cultural competency trainers, advisors and consultants

Asking the Question (First Nations Identification)

Identifying the ethnicity status of people accessing services:

  • Improves national health and welfare data
  • Contributes to helping ‘Close the Gap’ in outcomes between Indigenous and non-Indigenous Australians
  • Helps First Nations people access Indigenous specific health measures designed to overcome health disparities between Indigenous and non-Indigenous people

Most of these health measures can be accessed through General Practitioners.

Identification of Aboriginal and Torres Strait Islander People in General Practice

Fact Sheet: Are you of Aboriginal or Torres Strait Islander Origin

Poster: Indigenous Identification

Community Services Directory

The First Nations Community Health Directories can assist health providers in having a single point of reference to ensure access to up-to-date information regarding support services addressing the social, emotional, economic, educational and cultural needs of the First Nations community.

Central Coast Aboriginal Community Services Directory

HNE Aboriginal Community Services Directory

Related Resources

Aboriginal Health & Wellbeing Needs Assessment Report

HNECC Aboriginal Health Profile 2018

Commissioning of Funding of Indigenous Services - Principles

Culturally Responsive Aboriginal Healthcare Framework Guide

Close the Gap (2021) | Australian Human Rights Commission

Close the Gap (2022) | Australian Human Rights Commission

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