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About Us

The PHN’s Primary Care Improvement Team partner with practices to build a better Australian primary health system.

The PHN understand that General Practices are the cornerstone of primary health care and are an invaluable part of the communities in which we live. Many factors, such as workforce shortage, digital innovations, and industry changes can be challenging for General Practice to navigate whilst trying to provide optimal patient care.

There is momentum to redesign the healthcare system; to provide better patient outcomes, lower costs, improved patient experience, and improved clinical experience and the PHN is invested in providing ongoing support for practices wanting to successfully navigate and thrive in a changing primary care environment.

Bolstering leadership, systems, and processes are at the core of supporting improving capacity in primary care and you will find an abundance of resources and support from our team.

The PHN’s Primary Care Improvement team support general practice by;

  • Providing a broad range of opportunities to enhance local primary health care, including face to face support, resources and continuing professional development events.
  • Work collaboratively with general practice and other stakeholders to design and deliver innovative, locally relevant solutions and our support is inclusive of the whole practice team.
What we offer

For more than 400 practices across the PHN, our team contribute to the design and delivery of a wide range of initiatives and programs that support early detection and intervention and help optimise high quality co-ordinated care for patients.

The PHN’s Primary Care Improvement team support general practice by;

  • Providing a broad range of opportunities to enhance local primary health care, including face to face support, resources and continuing professional development events.
  • Work collaboratively with general practice and other stakeholders to design and deliver innovative, locally relevant solutions and our support is inclusive of the whole practice team.

Focus Areas

The primary care improvement team have developed a range of tools and resources to help the general practice team enhance performance across a range of health and business areas. Resources and specialist support are available for focus areas including:

Quality Improvement

A well-defined continuous quality improvement system adopted in general practice will increase productivity and quality, with benefits often seen in:

  • Patient experience: improving patients’ access to care; the quality and safety of care; with subsequent improvement in health outcomes
  • Care team wellbeing: improving staff satisfaction, morale, teamwork, and workforce sustainability
  • Population health: reducing the burden of disease and health inequalities across your region
  • Business efficiency: improved business outcomes through increased efficiency and effectiveness.

Our approach to Quality improvement is supported by organisations that we view, as leaders in QI, and include:

  • The Institute of Healthcare Improvement (IHI),
  • The Royal Australian College of General Practitioners (RACGP) and
  • The Improvement Foundation (IF).

Find out more about our approach to quality improvement.

Communities of Practice

The PHN is keen for opportunities to share ideas and resources that support primary health.

The purpose of our Communities of Practice is to provide a platform for people to connect, share knowledge, and experiences, discuss best practice approaches, and contribute to activities that will help improve models of care and health outcomes for patients, on a specific health concern.

Each focus area, such as Diabetes or Digital Health, has a link to the primary care improvement officer who can provide you more information. Simply navigate to the area of interest and follow the links.

Contact Us

Collaboration with stakeholders is crucial to help us understand emerging issues impacting the community, focus on the right topics at the right time and develop resources that are fit-for purpose. We seek to work with general practitioners, practice nurses, practice mangers and administration and value contributions to our planning. Please contact the primary care improvement team leader in your area or phone on the number below to connect with us.

Annabelle Williams

Team Leader - New England North West

Hayley Robson

Team Leader - Hunter and Manning

Brendan Chandler

TEAM LEADER - CENTRAL COAST

Phone: 1300 859 028

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