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Digital Health

Health-e Together Digital Care Program

To support primary health care services, the PHN has developed the Health-e Together Digital Care Program, which includes the following:

  1. Health-e Together Digital Care Survey.
  2. Health-e Together Digital Care Toolbox.
  3. Health-e Together Digital Care Grants.

Health-e Together Digital Care Survey.

Participating in this survey helps healthcare practices determine their digital health readiness level and supports the planning for innovative digital health activities in the region.

Health-e Together Digital Care Survey

The PHN would like to introduce the Health-e Together Digital Care Survey for for primary health care providers and Aboriginal Medical Services across the Hunter New England and Central Coast. The brief survey is an effective tool for healthcare services to identify gaps in their practice digital health readiness and be part of the change approach for future digital health initiatives.

The benefits of participating in the Health-e Together Digital Care Survey include but are not limited to:.
1. An easy and effective way to identify gaps in your practice’s digital health readiness and inform ongoing digital health change
2. Gain a snapshot of your practice’s digital health processes and technical readiness.
3. Assist in the development of more efficient workflows and increase digital capability
4. Help the PHN in developing personalised digital health support for your practice, and
5. An opportunity to contribute to the broader view of digital health maturity in the region and supporting future planning

To assist in completing the survey, the PHN invites AMS providers and general practice representatives to attend a 30-minute interactive online session hosted by Tim Blake from Semantic Consulting. Tim will guide attendees through the survey and will be available to answer questions about the content of the survey.

The interactive sessions for primary health providers will take place online via MS Teams on:

  • Thursday 12 May 2022 8.30 am – 9.00 am
  • Tuesday 17 May 2022 2.00 pm – 2.30 pm
  • Monday 23 May 2022 5.00 pm – 5.30 pm

Register here to attend one of these sessions or to obtain log in details to complete the survey.

The interactive session for Aboriginal Medical Services will take place online via MS Teams on:

  • Wednesday 1 June 2022 1.00 pm – 1.30 pm

Register here to attend this session or to obtain log in details to complete the survey.

One lucky attendee at each session will win a $1000 IT voucher to support your practice. Don’t delay.

Health-e Together Digital Care Grants.

These are one-off grants of $5,000 for primary health care services to improve their digital health capability for:

  • Aboriginal Medical Services and General practice
  • Allied Health Practitioner
  • Residential Aged Care Facilities


Health-e Together Digital Care Toolbox.

This change management toolbox offers healthcare practices a range of resources, tools and techniques to support the delivery of digital health change at different levels of digital health readiness. The toolbox will assist practices to recognise how digital health technologies are applied in practice to achieve greater efficiency in healthcare delivery and better health outcomes for consumers.


HealthPathways is an online health information portal for GPs and other primary health clinicians, to be used at the point of care. It provides information on how to assess and manage medical conditions, and how to refer patients to local specialists and services in the timeliest way.

Visit our HealthPathways page to learn more.

SeNT eReferral System

SeNT eReferral allows General Practitioners to send secure electronic referrals to both public and consenting private specialists and allied health providers.

Visit our SeNT eReferral page to learn more.

Capacity Tracker

Capacity Tracker is a free, secure, online communication tool that allows General Practices (GP), Aboriginal Medical Services (AMS) and Residential Aged Care Facilities (RACF) to provide real-time workforce and resource data to the PHN.

Learn more>


General practices can now participate in e-requesting of pathology tests if they refer patients to labs with the necessary software.

Learn more>


The Lumos program is a partnership between us and the NSW Ministry of Health. The program links de-identified patient records from general practices with NSW Health records, to map patient journeys across the NSW health system. Lumos generates new insights to improve health services and patient outcomes across the state.

Visit our Lumos page to learn more

Health Data

The PHN utilises PAT CAT with General Practices in the region, which is an easy-to-use web-based interface that aggregates de-identified General Practice data for population health management.

For more information contact the Primary Care Improvement Team


Telehealth enables GPs and other health providers to see patients remotely, so that people with symptoms can self-isolate. It is particularly helpful for patients with mobility issues as well as people in remote areas.

Visit our Telehealth page to learn more.

My Health Record

An initiative of the federal government, My Health Record is a secure online summary of an individual’s health information and is available to all Australians. Health care professionals authorised by their health care organisation can access My Health Record to view and add patient health information.

Visit the My Health Record page to learn more

How can your practice implement Digital Health?

The PHN supports practice’s in Continuous quality improvement (CQI). It is a system of regularly reviewing and refining processes to improve them over time. As a result of an effective CQI system, you should improve:

  • the quality of care your patients receive;
  • their health outcomes, and
  • your business efficiency

Digital Health Toolkit

Quality Improvement Ideas one pager


Australia's National Digital Health Strategy

Australian Digital Health Agency

Contacts - Digital Health Team

Marilyn Dickson

Manager, Digital Health
Phone Email

Phone Number

0437 819 946 Call now

Jolene Stewart

Digital Health Officer
Phone Email

Phone Number

0437 812 532 Call now
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