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SeNT eReferral System

SeNT eReferral allows General Practitioners to send secure electronic referrals to both public and consenting private specialists and allied health providers

Electronic Referral process for HNE Health and PHN services

The Primary Health Network (PHN) and Hunter New England Health have partnered on a project to improve the way referrals are received and processed.

From 1 May 2020, General Practitioners with eligible clinical systems will be required to submit referrals to HNE Health and PHN Commissioned services using the SeNT eReferral software. Eligible clinical systems are Medical Director and Best Practice software.


SeNT eReferral supports General Practitioners to safely deliver the required information to the right service and enable accurate and prompt patient triage. SeNT eReferrals are three times less likely to be sent back to General Practitioners for additional information or classified as not appropriate for care compared to traditional referral methods.


SeNT eReferrals use locally agreed referral criteria and service information sourced from HNE Community HealthPathways. The PHN supports General Practice by funding the purchase and installation of the software and provide initial training for eligible users. The software is developed by the vendor BPAC and appears as a widget within the practice clinical software. Hunter New England Health has systems in place to receive SeNT eReferrals and provide General Practitioners with an electronic message when an eReferral has been received.

View the SeNT eReferrals demonstration video

What does it mean?

For Patients: Personal and clinical referral information is sent securely between their General Practitioner and the referred service. eReferrals includes what is required by the receiving service including any specific information, tests and pathology results that can be provided by the General Practitioner.

For General Practitioners: SeNT eReferral enables GPs to refer to public and private specialists, as well as allied health and community services. Patient demographic and clinical information is extracted from the practice clinical software. Provider and service information is centrally maintained and accessible from within SeNT eReferral. A new version of the software will be available early in 2020 and will include additional features including saving an eReferral and amending already sent eReferrals.

For Specialists, allied health and community services: See what our General Practitioners have to say about using SeNT eReferrals to improve their patient's experience of care in this brief video

Living Referrals

After much anticipation, we are pleased to announce that a feature called ‘Living Referrals’ will be available in SeNT from 20 May 2021.

User experience of SeNT Referral has informed the requirement and development work to enable the resubmission of eReferrals via the software with minimal impact on referral workflow and patient care.

When the SeNT widget is launched, you will be presented with a window with two lists of referrals:

  1. Parked Referrals – referrals that have been previously saved as a draft. Action is required to resume or delete.
  2. Submitted Referrals – a list of referrals you submit after 12.01am on 20 May.

NOTE: Living Referrals is only available for referrals to HNELHD and will not include any previously submitted SeNT Referrals.

To start a new referral, click “NEW” at the bottom right of that window.

Living Referrals
has three possible actions – Update, Continue and Withdraw (refer to the attached information sheet or instructional video for further detail).

Need Support?

If you are a GP and require SeNT eReferral to be installed, please visit the BPAC website and fill in your practice details, a member of the team will then contact you. (Please note: all installation and technical support services are provided through BPAC not the PHN).

If you are a GP already using SeNT software but require further training or an update on how to use the program, please contact the relevant PHN Digital Health Team member below or email:

If you are a GP already using SeNT software and require technical IT support with the program, please contact BPAC Clinical Solutions on: phone 1800 247 544.

If you are using SeNT software and you have noticed missing referral or service information, please go to the HealthPathways website and send your feedback via the blue feedback button on the bottom of the page.

The attached eReferral fact sheet outlines the transition process, including contact details if you would like to speak to a representative from the PHN or Hunter New England Health.


Marilyn Dickson

Manager, Digital Health
Phone Email

Phone Number

0437 819 946 Call now

Hannah Jenkins

Digital Health Officer
Phone Email

Phone Number

(02) 4088 5967 Call now


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