Skip to content

Telehealth - Resources

Telehealth resources
General Practitioner resources
COVID-19 resources

Call the National Coronavirus Helpline on 1800 020 080 for information on coronavirus (COVID-19) or help with the COVIDSafe app. The line operates 24 hours a day, seven days a week.

Telehealth resources
Allied Health professionals' resources
Resources for patients

COVID-19 resources

Telehealth resources

If your patient may need assistance to participate in a video consultation, ask them whether a family member or carer can help them on the day, and share the following resources with them in advance.

healthdirect Video Call resources

To get the most out of a video consultation, advise your patients:

  • To attend from a quiet place, free of distractions,
  • Turn off television, radio and phone notifications,
  • Sit where they can be seen clearly (i.e. do not sit with their back to a window),
  • To close other applications on their phone or computer to optimise their video consultation,
  • To position their laptop/phone so it is stable and at eye level,
  • To be punctual, prepare in advance and login to their consultation (i.e. click the link provided) five minutes prior to their appointment time, and
  • To cancel or reschedule if they are unable to attend.
Resources for consultations with Aboriginal and Torres Strait Islander people
Resources for consultations with people of Non-English Speaking Backgrounds
Resources for Residential Aged Care Facilities (RACF)

Appointments via video consultation are particularly useful for patients living in Residential Aged Care Facilities (RACF), who may have trouble getting out to appointments.

Video consultation provides patients with access to a GP when it might not otherwise be possible (e.g. during COVID-19, on a day the GP isn’t scheduled to visit, or when the resident is unwell).

Video consultations do not replace face-to-face consultations and not suitable for all appointments.

However, where suitable, video consultations offer benefits to GP and residents of RACF.

Resident / Residential Aged Care Facility General Practitioner
Less patient distress Sees the patient in their usual environment
Reduced waiting times and travel times Can access patients quickly and easily without needing to visit in person
Fewer hospital transfers
Easy for family and carers to participate
Increased access to GPs, Allied Health Professionals and Specialists
Can access patients quickly and easily without needing to visit in person

healthdirect Video Call education and training


Primary Care Quality Improvement Community of Practice Webinar #1 - Telehealth

Mastermind: Quality patient care via telehealth

COVID-19 Update #15 - Telehealth (from 20:52)

Quality Improvement Community of Practice #4 - Telehealth

Adapting to Telehealth for Allied Health & Commissioned Services

Mastermind: Overview & Guide to Telehealth in General Practice

Get PHN News for your region