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Medical Receptionist in a General Practice

Hunter Region Administration - Support Part Time Employment Applications close 01/09/2024

Warabrook Doctors are actively seeking an experienced and detail-oriented individual to join our team as a Medical Receptionist. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to cover higher-level duties when management is on leave. Experience in a medical setting advantageous but not required.


  • Warmly greet patients and visitors, ensuring a positive experience
  • Efficiently manage patient check-ins, appointment scheduling and billing
  • Answer phone calls and handle inquiries with professionalism
  • Verify and update patient information accurately
  • Proficiently process billing information and follow up outstanding accounts where necessary
  • Demonstrate flexibility to cover higher-level duties during management absences
  • Collaborate effectively with medical staff to ensure seamless patient flow
  • Knowledge of Medicare processes is a plus


  • Proven experience as a receptionist or in a customer service role, preferably in a medical setting, however not essential.
  • Strong communication and interpersonal skills
  • High level of attention to detail and accuracy
  • Familiarity with medical terminology and procedures is advantageous
  • Proficient in computer skills, including MS Office and ability to learn new systems such as Best Practice, our electronic medical records software
  • Ability to handle confidential information with discretion
  • Availability to work a minimum of 3 days a week (Mondays, Thursdays, and Fridays)
  • Availability to work a half-day every fortnight on Saturdays

If you are an experienced and adaptable individual with a commitment to delivering outstanding customer service in a medical environment, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience, along with your availability, to

Contact for Pre-Application Enquiries

Warabrook Doctors
Contact Name
Susan Samy
Shop 5, 3 Angophora Dr, Warabrook 2304


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