Medical Receptionist in a General Practice

Responsibilities:

• Warmly greet patients and visitors, ensuring a positive experience
• Efficiently manage patient check-ins, appointment scheduling and billing
• Answer phone calls and handle inquiries with professionalism
• Verify and update patient information accurately
• Proficiently process billing information and follow up outstanding accounts where necessary
• Demonstrate flexibility to cover higher-level duties during management absences
• Collaborate effectively with medical staff to ensure seamless patient flow
• Knowledge of Medicare processes is a plus

Qualifications:

• Proven experience as a receptionist or in a customer service role, preferably in a medical setting, however not essential.
• Strong communication and interpersonal skills
• High level of attention to detail and accuracy
• Familiarity with medical terminology and procedures is advantageous
• Proficient in computer skills, including MS Office and ability to learn new systems such as Best Practice, our electronic medical records software
• Ability to handle confidential information with discretion
• Availability to work a minimum of 3 days a week (Mondays, Thursdays, and Fridays)
• Availability to work a half-day every fortnight on Saturdays

If you are an experienced and adaptable individual with a commitment to delivering outstanding customer service in a medical environment, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience, along with your availability, to practicemanager@warabrookdoctors.com.au