How do we commission services?
Our PHN's commissioning strategy is an ongoing process of planning, purchasing and monitoring services to meet the needs of our communities.
Commissioning
Health care commissioning is defined as the process of “planning and purchasing health services to meet the health needs of a local population” . It is a continual cycle that involves planning, designing or procuring, monitoring and evaluating health services to make sure they are performing well and improving the health of the communities that they work within.
HNECC’s approach to commissioning involves an ongoing collaborative relationship with service providers, clinicians, consumers and other stakeholders so that services are designed and delivered to meet community needs in key priority areas.
This diagram outlines HNECC’s commissioning cycle:
Ref: The Kings Fund (2014) Briefing - Clinical commissioning: what can we learn from previous commissioning models? https://www.kingsfund.org.uk/p...
HNECC is one of 31 Primary Health Networks (PHNs) funded by the Australian Government to commission programs and services. Commissioning is a core activity of PHNs, and underpins all the work that we do. PHNs do not provide health services, but rather commission them and support service providers to improve efficiency and quality.
How do we decommission services?
Decommissioning is a crucial part of the commissioning cycle and is undertaken in a planned way to ensure that the most effective services are delivered, making best use of the resources available.
What services do we commission?
Our Primary Health Network works with local primary health care providers, Hunter New England and Central Coast Local Health Districts and Community Managed Organisations to meet local health care needs across our region.
How do we commission services for First Nations?
We commission health services to address the identified needs and priorities of our First Nations communities.
How do I tender?
Commissioning is a new approach for many providers so we have prepared a series of webinars to explain the tendering process and help you to prepare a competitive tender response.
Driving Quality Service Improvements
As part of ongoing improvement in service commissioning, the Primary Health Network is transforming the way we measure the impact and the quality of the health services we fund within our region.
Upcoming commissioning opportunities and announcements
Access information about current tenders for health services and commissioning of services
Commissioning Resources
These resources can support provider organisations to implement continuous quality improvement in these key areas, improving the quality of the services they deliver, and supporting compliance with the contracts held with HNECC.
Commissioned service provider toolkit
The toolkit gives service providers an understanding of the purpose and roles of Primary Health Networks, and specifically our PHN.
By clearly articulating the role of the PHN and the service provider, we will be able to work together more effectively to improve health outcomes for our communities.
Latest commissioning news
July 01 2024
Fine Tuning Project identifies measures that have reduced burden of reporting for Commissioned Services
Reducing the burden of reporting for commissioned services was a commitment the PHN made after the provider satisfaction survey was completed in 2022. Since then, significant work has occurred to streamline reporting and provide a line of sight to performance measures that the Department of Health and Aged Care use to monitor PHNs’ performance.
July 01 2024
Free translation service for PHN Commissioned Mental Health Services
As the PHN continues to focus on equitable access there is an opportunity to remind the commissioned Mental Health Services about accessing free translation services to assist clients from culturally and linguistically diverse (CALD) background.
June 25 2024
Cultural Training requirement for Commissioned Services
It is a high priority for HNECC PHN that 100% of services being delivered in our region are culturally safe, inclusive and welcoming for First Nations people and that this is reflected in our data.
June 24 2024
Cemplicity – How to videos and webinars
Commissioned Service Providers for the HNECC PHN have access to a variety of videos & webinars to support them to understand, collate and report on the valuable feedback they are collecting via the YES Survey.