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The following resources are available for Commissioned Services to support providers achieve their contractual obligations with HNECCC as outlined in the HNECC Service Agreement Terms and Conditions.

These resources can support provider organisations to implement continuous quality improvement in these key areas, improving the quality of the services they deliver, and supporting compliance with the contracts held with HNECC.

The quality improvement activities that the resources supports can also be noted in the program’s annual plan and tracked through regularly meetings with your Commissioning Coordinators.

Commissioned Services Toolkit

The toolkit gives service providers an understanding of the purpose and roles of Primary Health Networks, and specifically our PHN.

By clearly articulating the role of the PHN and the service provider, we will be able to work together more effectively to improve health outcomes for our communities.

Data and Reporting Guidelines

The Data and Reporting Guidelines for Commissioned Services provides guidance to commissioned service providers on their data and reporting responsibilities.

The main document covers common data and reporting aspects for all providers.

Appendix A presents details on the Primary Mental Health Care Minimum Data Set. This document is specifically designed for HNECC PHN mental health commissioned service providers who enter data into the PMHC MDS.

Primary Mental Health Care Minimum Data Set (PMHC-MDS)

The following resources are for providers using the Primary Mental Health Care Minimum Data Set (PMHC MDS).

Patient Reported Outcome Measures (PROMs)

PROMs capture patients’ perspectives on how their illness or health care impacts on their health and well-being.

PROMs are used by the PHN to evaluate the services provided, and for the ongoing assessment of needs. At various times during the contract period, providers may be invited to participate in discussions on Key Performance Indicators, including the collection of standardised outcome measures

Patient Reported Experience Measures (PREMs)

PREMs assess patients’ experiences and perception of their health care; they are completed anonymously by patients.

PREMs are used by the PHN to evaluate the services provided, and for the ongoing assessment of needs. At various times during the contract period, providers may be invited to participate in discussions on Key Performance Indicators, including the collection of standardised outcome measures.

Digital health

The PHN is dedicated to helping service providers across the Hunter New England and Central Coast region to understand and make meaningful use of digital health initiatives.

The use of Digital Health can help improve the healthcare system for providers and help people live healthier lives, with greater control and better access to important health information.

Find resources and information that will assist your service in the implementation of these initiatives, alongside the development and integration of quality improvement activities to support your digital health needs on our digital health page:


HealthPathways is an online health information portal for GPs and other primary health clinicians, to be used at the point of care. It provides information on how to assess and manage medical conditions, and how to refer patients to local specialists and services in the most timely way.

Commissioned Services Education Sessions

The HNECC PHN Commissioning Team are here to work with our Commissioned Service partners to get the very most of the support available at the PHN.

Education sessions with subject matter experts are available on the following topics:

  • Digital Health
  • My Health Record
  • Health Pathways
  • SeNT E Referral
  • Contract Performance
  • Folio
  • Continuous Quality Improvement
  • Program Logic
  • Cultural Competency

To keep up-to-date with what sessions are currently available, visit the Education Calendar:

Cultural Competency

The HNECC-PHN has a fundamental commitment to achieve meaningful and sustainable improvements in health outcomes for Aboriginal communities living within the region.

Cultural competency is set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals to enable that system, agency or those professionals to work effectively in cross-cultural situations.

A fundamental step towards improving health outcomes for Aboriginal people is to assist the mainstream health system better understand and incorporate Aboriginal culture and customs.

We strongly believe our commitment to place Aboriginal people and communities at the centre of the decision making process and implementing a whole of organisation approach to Aboriginal health will lead to improved health outcomes for Aboriginal people and communities within our region.

Online cultural awareness training

Asking the question (First Nations identification)

Identifying the ethnicity status of people accessing services:

  • Improves national health and welfare data
  • Contributes to helping ‘Close the Gap’ in outcomes between Indigenous and non-Indigenous Australians
  • Helps First Nations people access Indigenous specific health measures designed to overcome health disparities between Indigenous and non-Indigenous people

Most of these health measures can be accessed through General Practitioners

Community Services directory

The First Nations Community Health Directories can assist health providers in having a single point of reference to ensure access to up-to-date information regarding support services addressing the social, emotional, economic, educational and cultural needs of the First Nations community.

For more First Nations resources please visit

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