Care finder Service
Last updated September 29, 2023
Care finders support vulnerable people to learn about, apply for, and set up aged care services and other supports in the community.
Who can use the care finder service?
The care finder service is not available for everyone. It exists specifically to support older people, who have no one else who can support them, who need intensive support to access aged care services and support.
To receive care finder support, a person will likely:
- Have no carer or support person who can help them, or
- Not have a carer or support person they feel comfortable with, or trust to support them, and
- Be eligible for government-funded aged care.
To be eligible for government-funded aged care, individuals:
- Need help with one or more everyday tasks; and
- Be aged:
- 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people) OR
- 50 years or older (45 years or older for Aboriginal or Torres Strait Islander people) on a low income and homeless or at risk of being homeless.
In addition, they may have one or more of the following reasons for needing intensive support:
- Have difficulty communicating because of language or literacy problems,
- Find it difficult to understand information and make decisions,
- Are reluctant to engage with aged care or government, and/or
- They may be in an unsafe situation if they do not receive services.
What help can care finders provide?
Care finders can help vulnerable older people navigate the aged care system and find support services to improve their quality of life. Care finders can help with both accessing services for the first time and changing or finding new services and supports.
Care finders can help with:
- Talking to My Aged Care on a person’s behalf and arranging an assessment,
- Attending and providing support at the assessment,
- Finding and short-listing aged care providers in their area,
- Completing forms and understanding aged care service agreements,
- Checking-in once services are up and running to make sure everything is okay, and
- Assisting individuals to connect with supports in the community (e.g. Health, mental health, housing and homelessness, drug and alcohol services and community groups).
Care finder organisations within the Hunter, New England and Central Coast regions
The organisations listed below provide care finder services in the Hunter, New England and Central Coast regions.
Some of these organisations have transitioned from the former Assistance with Care and Housing Program. Their focus is on working with older Australians who are homeless/at risk of homelessness over a limited number of LGAs.
Anglicare, Bungree and Wesley have been engaged to provide support to all individuals in the care finder target population.
|Organisation||Referral phone / email||LGA services||Focus*|
|Bungree Aboriginal Association Limited||02 4350 0100 firstname.lastname@example.org||Central Coast||All individuals within care finder target population.|
|HammondCare||1800 826 166 HCAHCareNavigationService@hammond.com.au e-referral (online): www.hammond.com.au/care-navigation-service||Central Coast||People who are homeless/at risk of homelessness|
|Wesley Community Service Limited||(02) 9263 5177 Carefinders@wesleymission.org.au||Central Coast||All individuals within care finder target population.|
Greater Newcastle and Hunter
|Organisation||Referral phone / email||LGA serviced||Focus*|
|Bungree Aboriginal Association Limited||02 4350 0100 email@example.com||Lake Macquarie, Cessnock, Maitland||All individuals within care finder target population|
|Catholic Healthcare Limited||0403 983 482 firstname.lastname@example.org||Cessnock, Maitland||People who are homeless/at risk of homelessness|
|HammondCare||1800 826 166 HCAHCareNavigationService@hammond.com.au e-referral (online): www.hammondcare.com.au/care-navigation-service||Lake Macquarie, Newcastle||People who are homeless/at risk of homelessness|
|Wesley Community Service Limited||(02) 9263 5177 Carefinders@wesleymission.org.au||Lake Macquarie, Newcastle, Port Stephens, Cessnock, Maitland, Dungog, Singleton, Muswellbrook, Upper Hunter||All individuals within care finder target population|
|Organisation||Referral phone / email||LGAs serviced||Focus*|
|Anglicare||02 6701 8200 email@example.com||Gwydir, Moree Plains, Narrabri, Gunnedah, Liverpool Plains, Tamworth, Walcha, Armidale, Glen Innes Severn, Inverell, Tenterfield, Uralla||All individuals within care finder target population|
|Gunnedah Shire Council||02 6740 2240 firstname.lastname@example.org||Gunnedah, Narrabri||People who are homeless/at risk of homelessness|
|The Benevolent Society||1800 236 762 email@example.com||Tamworth||People who are homeless/at risk of homelessness|
|Organisation||Referral phone / email||LGAs serviced||Focus*|
|Wesley Community Service Limited||(02) 9263 5177 Carefinders@wesleymission.org.au||Mid Coast||All individuals within care finder target population|
*All care finders can help people from all backgrounds – ‘focus’ means this is the main group helped
You can call any care finder organisation in your region. If they do not have capacity or if there is another care finder organisation where the client’s needs will be best supported, they will provide a warm handover of the client to the appropriate care finder service.
The person must give consent for you to provide any information about them to the care finder organisation. It is best if the person is with you when you make the call.
How do older Australian, who do not fit within the target population, receive support?
Most people who need aged care should call My Aged Care on 1800 200 244 or visit myagedcare.gov.au to discuss their needs and arrange an assessment.
If someone would like help to talk to My Aged Care or to use the website they can go to any Services Australia centre.
There are also Aged Care Specialist officers who give face-to-face help in 70 Services Australia service centres. Visit Services Australia website to see where these are located or call 1800 227 475 (in HNECC Nelson Bay, Tamworth, Taree, Wallsend and Woy Woy).
Where to go for more information
Care finder service: Help from a care finder | My Aged Care
Additional support organisations include:
- Advocacy support – call OPAN on 1800 700 600
- Carer support – call Carer Gateway on 1800 422 737
- National Dementia Helpline 1800 100 500