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As a Commissioned Service for HNECC PHN your organisation has access to a variety of videos & webinars to support you to understand, collate and report on the valuable feedback you are collecting via the YES Survey. The use of short video clips (or microlearning) allows for more efficient processing and memory recall. The visual and auditory nature of videos appeals to a wide audience and allows each user to process information in a way that’s natural to them.
The support centre showcases a collection of short videos (1-2 mins) that shares tips and tricks on:
For those that are require more advanced Cemplicity training, they also offer webinars (approximately 45 minutes) on the below topics:
We encourage Commissioned Services to log into your reporting portal and then access their help centre. Once logged in, you will be able to access their full range of articles and videos to support you to feel confident in navigating your feedback.
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The contractual requirement for Contracted Service Providers to submit an FY2023/2024 ‘audited’ financial statement generally due in October is now changing to be submission of an ‘Unaudited Financial Summary’, which will now be due mid-August.
Cemplicity has a dedicated Help Centre available to support commissioned services work with the YES PHN Survey data. A range of data is available in the Cemplicity Dashboard based on survey responses that are received, but navigating the dashboard to fully access and understand the data may sometimes be a challenge.
The HNECC PHN has been working to reduce the burden of reporting for commissioned service providers by introducing Cemplicity to assist with collecting Participant Reported Experience Measures (PREMs). Cemplicity has recently introduced a handy new feature which will make it easier to share your reporting data with your organisation.