Reducing the burden of reporting for commissioned services was a commitment the PHN made after the provider satisfaction survey was completed in 2022. Since then, significant work has occurred to streamline reporting and provide a line of sight to performance measures that the Department of Health and Aged Care use to monitor PHNs’ performance.
As the PHN continues to focus on equitable access there is an opportunity to remind the commissioned Mental Health Services about accessing free translation services to assist clients from culturally and linguistically diverse (CALD) background.
Effective 1 July 2024, the PHN discontinued the use of Capacity Tracker®. Introduced during the COVID-19 pandemic, Capacity Tracker® was essential in managing infection control supplies and COVID-19 vaccination resources.
It is a high priority for HNECC PHN that 100% of services being delivered in our region are culturally safe, inclusive and welcoming for First Nations people and that this is reflected in our data.
With the recent Federal Budget confirming an additional investment of $227 million in Medicare Urgent Care Clinics (UCCs), it is worth reflecting on the performance of the four UCCs the PHN has commissioned to date.
Commissioned Service Providers for the HNECC PHN have access to a variety of videos & webinars to support them to understand, collate and report on the valuable feedback they are collecting via the YES Survey.
Cemplicity has a dedicated Help Centre available to support commissioned services work with the YES PHN Survey data. A range of data is available in the Cemplicity Dashboard based on survey responses that are received, but navigating the dashboard to fully access and understand the data may sometimes be a challenge.
Regularly revising resources is an essential element of supporting commissioned services to work effectively with the PHN. The Provider Toolkit has recently been revised which includes detail on the PHN Strategic Plan and updated contact details of the PHN Team.
An important change is coming soon regarding financial reporting requirements for Contracted/Commissioned Service Providers.
The HNECC PHN has been working to reduce the burden of reporting for commissioned service providers by introducing Cemplicity to assist with collecting Participant Reported Experience Measures (PREMs). Cemplicity has recently introduced a handy new feature which will make it easier to share your reporting data with your organisation.