Dealing with Difficult Patients

On completion of this activity participants will be able to

1. Recognise the risk factors and key indicators of aggression and violence.

2. Effectively manage difficult patients through a range of communication, de-escalation, and diffusion skills.

3. Identify and implement effective practice strategies and measures to improve the safety of the workplace.

The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.