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Dealing with Difficult Patients

Thursday, July 29th 2021
6:30 PM - 9:30 PM
130 University Dr
Callaghan VIC 2308
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$77 HPMI members, $110 non members

1. Recognise the risk factors and key indicators of aggression and violence.

2. Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.

3. Identify and implement effective practice strategies and measures to improve the safety of the workplace.

The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.

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