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Commissioning Performance Survey Results & Feedback

Commissioning Performance Survey Results & Feedback

In April 2022 Hunter New England & Central Coast (HNECC) PHN surveyed the current Commissioned Service Providers to better understand their provider experience. The responses allow the PHN to reflect on its own performance as a commissioner of healthcare services.

In total the survey included 34 questions. The majority of questions were structured, and responses provided using a 1-5 scale, where one was extremely positive or satisfied and five was extremely negative or dissatisfied. There were 26 respondents to the survey from 39 of our service partners who currently deliver services commissioned by the PHN.

Generally, the majority of responses were favorable, however opportunities for improvement have been collated into an action plan which will be implemented to guide improvements and build on our existing processes.

In response to the survey the PHN is offering increased commissioning specific education and has made enhancements to the website to provide more relevant information. The Resources webpage contains information that will support you to work effectively with the PHN.

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Learn more about Over 200 GPs and practice staff attend new program to identify and support victims of domestic family violence.