Cemplicity – How to videos and webinars

As a Commissioned Service Provider for the HNECC PHN your organisation has access to a variety of videos & webinars to support you to understand, collate and report on the valuable feedback you are collecting via the YES Survey.

The use of short video clips (or microlearning) allows for more efficient processing and memory recall. The visual and auditory nature of videos appeals to a wide audience and allows each user to process information in a way that’s natural to them.

The Cemplicity Support Centre showcases a collection of short videos (1-2 mins) that shares tips and tricks on:

• Getting started
• Patient reporting outcome measures (PROM) reporting
• Voice, theme and sentiment tool
• Best Practice

For those that are require more advanced Cemplicity training, they also offer webinars (approximately 45 minutes) on the below topics:

• Reporting Basics Webinar
• Reporting Advanced Webinar
• Voice training webinar – sentiment and theme analysis
• Introducing PROMs new dashboard
• PROMS reporting basics
• Getting the most out of your data

We encourage Commissioned Services to log into the Support Centre here and utilise these videos to support you to feel confident in navigating your feedback.