Services
Last updated April 17, 2024
Your DFV Local LINK
Your Local LINK provides practitioners with a single referral pathway into local domestic and family violence, and related services.
The DFV Local LINK sit within a Local Coordination Point (LCP) or otherwise known as the Women's Domestic Violence Court Advocacy Service (WDVCAS). LCPs have focused workers who support people who may require specialised services, such as people who are First Nations, people from Culturally and Linguistically Diverse backgrounds, or those who identify as LGBTQ+.
LCPs work on a ‘no wrong door policy’. This means if you refer to or contact an out of area office, they will ensure you and your patient are directed to the most appropriate service for you.
General DFV Services
1800 RESPECT Helpline
24/7 telephone service for domestic violence and sexual assault victims.
Domestic Violence Line
The Domestic Violence Line is a NSW statewide telephone crisis counselling and referral service for women and persons who identify as female.
Victims Service NSW Helpline
Provides information and referral to services including counselling.
Ph: 1800 633 063 / Indigenous: 1800 019 123
Women's Domestic Violence Court Advocacy Service NSW
Find a WDVCAS support service in your area and get help, support and advice on issues relating to domestic or family violence.
Ph: 1800 938 227 (1800WDCVAS)
Relationships Australia NSW
Support groups and counselling on relationships, and for abusive and abused partners.
NSW Rape Crisis Centre Helpline
24/7 telephone service for domestic violence and sexual assault victims.
RSPCA – Community Domestic Violence Program
The program offers practical solutions for pet owners leaving situations of domestic violence, including providing pet refuge and pet care services.
Legal
Legal Aid Domestic Violence Unit
The Domestic Violence Unit is a specialist domestic and family violence service at Legal Aid NSW. Consisting of lawyers and social workers who work together to help patients who have experienced domestic and family violence, with their legal and social needs.
Women’s Legal Service NSW
The Domestic Violence Legal Advice Line can provide support and advice around note taking, record keeping, and responding to records requests and subpoenas.
First Nations
Aboriginal Family Domestic Violence Hotline
Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims’ rights, how to access counselling and financial assistance.
13 YARN (Crisis Support Line)
13YARN [Thirteen YARN] is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. Providing confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal and Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.
13 YARN (Ph: 13 92 76)
Children and Young People
NSW Child Protection Helpline
To speak with a specialist, make a report, or discuss an outcome of the Mandatory Reporter Guide, contact the Child Protection Helpline
Child Wellbeing Unit
The CWU can assist you to respond to the needs of vulnerable children, young people, pregnant women and families.
Call for support and assistance to:
- Determine level of risk
- Plan next steps
- Respond before risks are significant
- Determine referral options
- Report a child or young person you suspect to be at risk of significant harm (ROSH)
Kids Helpline
Private and confidential telephone and online counselling service specifically for people aged between five and 25 in Australia. Open 24/7.
eHeadspace
eHeadspace is an online and telephone service the supports young people and their families who are going through a tough time. You can drop by your nearest headspace centre or get confidential support seven days a week between 9am and 1am.
Older People
Ageing and Disability Abuse Helpline
Let’s Talk - Elder Support and Mediation Service
The Let’s Talk service assists older people and their families to resolve or prevent interpersonal differences and disagreements in ways that improve their relationships and make decisions that protect the interests, rights and safety of the older person and their families.
The Aged Rights Service (TARS)
TARS provides advocacy and legal information and advice for older people.
Aged Care Complaints Commissioner
Reach out if there’s concern around the care of someone is receiving via an Australian Government-funded aged care provider.
LGBTIQ+
Full Stop DFV Helpline
GBTQ+ Violence Service is a 24/7 telephone service that provides trauma specialist counselling for anyone from the LGBTQ+ community who has recently or in the past experienced sexual, domestic and/or family violence.
Q Life Helpline
Telephone and online counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTQ+)
People with Disabilities
National Disability Abuse and Neglect Hotline
The National Disability Abuse and Neglect Hotline is a free, independent, and confidential service for reporting mistreatment of people with disability.
- Ph: 1800 880 052
- TTY - Ph: 1800 301 130
- National Relay Service (NRS) - Ph: 1800 555 677
- hotline@workfocus.com
Culturally and Linguistic Diverse People
Translating and Interpreting Service (TIS)
Free national service available 24/7for community members, general practitioners, specialists, and pharmacists.
Immediate phone interpreting (24/7) Phone: 131 450
Immigration Advice and Rights Centre
IARC is a not-for-profit, specialist community legal centre providing free legal advice and assistance to people throughout New South Wales. They provide advice in relation to:
- Immigration and domestic violence
- Family visas
- Refugee and Humanitarian visas
- Citizenship
- Visa cancellations
Legal Aid Immigration Service
The Immigration Service is a specialist service of Legal Aid NSW. We provide free legal advice, assistance and representation about refugee law and other immigration matters.
Ph: 02 9219 5790 (9am and 1pm)
Male Victims of DFV
Men’s Line Australia
Telephone and online counselling service offering support for men, including those who use or are impacted by DFV.
Victims Service NSW Helpline
Provides information and referral to services including counselling.
Ph: 1800 633 063 / Indigenous: Ph: 1800 019 123
Family Advocacy & Support Service (FASS)
Support service for male victims and perpetrators of domestic or family violence who are preparing to go to Family Court, at Family Court, or have recently had a Family Court matter finalised. Also assists men who have a family law or Apprehended Domestic Violence Orders (ADVO) issue and require assistance. Service also extends to people indirectly affected by family violence, such as extended family, grandparents and new partners experiencing DFV.
People Choosing to Use DFV
Men’s Referral Service
Referral pathways and support for men who want to change their abusive and violent behaviour, including the Brief Intervention Service (BIS). BIS is a flexible, multi-session service that is designed to intervene at a point in time to address risk as they begin the behaviour change journey by providing counselling support and referral options to assist men to get further support.
Men’s Line Australia
Telephone and online counselling service offering support for men, including those who use or are impacted by DFV.
1800 Respect
Support and referrals for anyone impacted by DFV, including victim/survivors, perpetrators, support people, and professionals.
Family Advocacy & Support Service (FASS)
Support service for male victims and perpetrators of domestic or family violence who are preparing to go to Family Court, at Family Court, or have recently had a Family Court matter finalised. Also assist men who have a family law or Apprehended Domestic Violence Orders (ADVO) issue and require assistance. Service also extends to people indirectly affected by family violence, such as extended family, grandparents and new partners experiencing DFV.