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Flood Support

Latest update - Monday, March 29, 2021

Communities across the Hunter, New England and Central Coast are currently being impacted by widespread flooding, with impacts to health services. The following information will be updated regularly to provide the latest information to health access and support services that are are available in these communities.

Residents in flood-affected NSW are now able to access telehealth with any available GP, even if you have not seen that GP or practice before. This has been enacted to ensure access to care is maintained to those who require it.

Mental Health Support

Residents in flood-affects areas can access counselling through the following services:

  • Mindhealth is a free professional counselling service operating between 7am and 9pm Monday to Saturday for people 15 years and older living or working in the Hunter New England and Central Coast regions. Telephone counselling is available on 1300 029 131 as well as online counselling.
  • Rural Young Minds is a program for young people aged 12-25 years that have complex-severe mental health concerns. The service is contacted via: telephone 1800 270 738 or online.

Flood-affected residents can also access PHN funded Mental Health services with psychologists and Care Coordinators without a GP referral or Mental Health Treatment Plan** by contacting the Intake and Referral Service’s Access and Referral Management Team on 02 4925 2259.

**Please note this is subject to some exclusion criteria and access without a GP referral is time limited. Clients will be supported by the service to link with a GP at some point during their care journey.

Financial Assistance

The Australian Government Disaster Recovery Payment (AGDRP) provides one-off financial assistance to eligible Australians adversely affected by the storms and floods in NSW in March, 2021.

More information and to apply

You can also contact the Australian Government Information Hotline on 180 22 66 for claims assistance.​​

Mid Coast Flood Recovery Hub

The Mid Coast Council has established a support hub which provides information relating to support, financial aid, livestock assistance and council services.

Health Advice during flood clean-up

NSW Health has issued advice during the household clean-up after a flood.

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