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Mental Health Services

Our PHN works with clinicians, service providers, people with a lived experience and local communities to commission mental health care that reflects local needs and focuses on safe, effective and quality service.

We commission services that adopt the following system reform platforms:

  • Person centred care funded on the basis of need
  • Thinking nationally, acting locally
  • Delivering services within a stepped care approach
  • Effective early intervention across the lifespan
  • Digital mental health services

Below is more information on the diverse range of mental health services and programs we support and commission:

Low Intensity Mental Health programs

Our PHN promotes the availability of validated self-help and digital mental health services as part of a Stepped Care approach to mental health service provision. In particular we recommend the Head to Health website as the key digital gateway for accessing online, low intensity resources for clinicians and consumers.

For people living and working in our region we have commissioned On the Line to operate MindHealth, a free phone and online counselling service for the people who are feeling the pressures and stresses of everyday life.

Youth Mental Health services
Aboriginal Mental Health
Psychological Services – Mental Health Services in Primary Care

Our PHN commissions a range of providers across our region to offer efficient and effect evidence based psychological interventions for people with moderate mental illness who are not otherwise able to access services.

Details of these organisations are

Psychosocial Support Services

The PHN has commissioned psychosocial support services (PSS) to be delivered across our region. The PSS provides non-clinical services to people with severe mental ill health that helps build functional capacity to enable personal recovery. Individual services are designed to be goal-orientated and short-term, and intended to build participants' ability and skills in managing their mental illness, improve their relationships with family and others, and increase social and economic participation.

This PSS program is free of charge and is available to people with severe mental ill health who are not eligible for assistance through the NDIS and are not supported through other psychosocial programs. Referrals can be made through a GP, Community Health, Service Providers, Community Organisations or self-referral (i.e. people can contact the service provider directly).

Details of providers are below.

GP Psychiatry Support Line

Our PHN funds the GP Psychiatry Support Line which supports GPs to manage clients with mental health concerns appropriately in primary care.

The service is free for GPs and provides consultation and advice from a psychiatrist around a range of queries including: diagnosis; medication management; referral options; risk assessment and safety planning.

More details are available on the providers website.

Suicide Prevention
Central Access and Referral service -PRIMA

To develop capacity and improve integration of the Stepped Care Model across our region we have co-designed a Central Access and Referral Service that assesses and facilitates client referrals to appropriate service types.

The stepped care model provides a continuum of services that offer patients a range of interventions based on their clinical presentation and need.

Services available include:

  • Level 1: Self-Management - eg HeadtoHealth website
  • Level 2: Low intensity interventions – eg - MindHealth service
  • Level 3: Moderate intensity services – eg – access to a Psychologist
  • Level 4: High intensity services – eg – access to specialist services
  • Level 5: Acute and Specialist Community Mental Health Services – Tertiary inpatient or community based programs

General Practice remains at the centre of the client’s care-journey. A GP Referral and Mental Health Treatment Plan is still be required to access services. While clients have the option to self-refer, they are directed back to their GP as part of the process to ensure their clinical needs are appropriately addressed.

More details are available on the links below.

PFAS Exposure: mental health and counselling services
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